CMMS Comparison Catalog

CMMS Profile

MaintainX, Inc. logo

MaintainX

MaintainX, Inc. · United States (San Francisco, CA)

Mobile-first execution with transparent per-user pricing and AI features that ship today; strong in the US and for frontline adoption, but EU data residency is US-hosted and SAP integration typically runs as a managed project.

Website
getmaintainx.com
Deployment
SaaS
Pricing
Per user Feature tier
Entry price
20
Price transparency
3/4
Maturity
3/4
Small org fit
Yes
Enterprise
Yes

Strengths

  • Mobile-first technician execution (offline mode, QR scan, rich procedures) with unusually high adoption signal in app stores.
  • Transparent per-user pricing with a real free tier, which makes early budget modeling easier than quote-only vendors.
  • Production AI features are packaged in paid tiers (assistant, estimates, anomaly detection) rather than pure roadmap language.
  • Work request portal + QR entry supports frontline intake patterns without custom development.

Gaps

  • Confirm EU data residency options (EU hosting region, subprocessor regions, SCC/DPA terms) if you have strict sovereignty requirements.
  • Ask for a technical SAP workshop: which objects sync, directionality, monitoring, and failure handling in your landscape.
  • Validate offline behavior in a field test (sync latency, attachment handling, conflicts) with real connectivity conditions.
  • Request a demo of structured RCA coding and reporting, including how you enforce code discipline at scale.
  • Clarify identity governance for enterprise: SSO options, SCIM provisioning, audit-log depth, and role granularity by plan.

Feature Depth

Feature Score Reason
Asset hierarchy
Unlimited asset hierarchies with parent/child structure. More EAM-style functional location modeling is limited.
Asset identification
Built-in QR codes for assets/parts/locations with fast mobile scan. NFC/label governance depth is limited.
Asset history/docs
Assets carry a usable life file: work history, attachments, and procedures. Deep document/version governance is limited.
Work request intake
Dedicated work requests with a portal and QR-based entry. SLA/escalation policy engines are not a core focus.
Work order execution
Strong technician close-out with templates, photos, time tracking, and mobile-first flow. Multi-operation routing is limited.
Failure RCA
Structured root-cause categories and RCA reports exist. Validate coding governance and Pareto-ready discipline in your rollout.
Preventive maintenance
Recurring PM generates work automatically from schedules and templates. Route optimization and load leveling are limited.
Usage-based triggers
Meter-based PM plus automation conditions (including API-fed meters). Validate trigger precedence and exceptions for your assets.
Machine downtime
Asset status and downtime tracking with reason reporting. Not positioned as MES/OEE-grade reason-tree analytics.
Inspections/checklists
Procedures support rich fields and conditional logic, plus signature blocks. Full audit/export compliance workflows vary by tier.
Mobile app
Native iOS/Android with offline mode, photos, and QR scanning. Offline is cache-and-sync; conflict handling is not a headline feature.
Parts/BOM
Parts catalog links to work orders and assets. Deep BOM/alternates and component swap traceability are limited.
Inventory/procurement
Inventory with vendors and purchase orders is productized in paid tiers. Advanced procurement governance is limited vs ERP.
Planning/scheduling
Resource planning supports workload visibility and scheduling. Advanced constraint planning (skills/capacity scenarios) is limited.
Workforce skills
—
External contractors
Vendor and purchase-order workflows exist for external work. Contractor portals and granular subcontractor controls are limited.
UX adoption
Designed for fast frontline adoption with a strong mobile UX and high app-store ratings. Admin governance depth increases by tier.
Reporting/KPIs
Dashboards cover core KPIs (MTTR/MTBF, planned vs unplanned). Deeper custom reporting is concentrated in Enterprise.
Integrations/API
Documented REST API plus webhooks and integration guides. Validate rate limits and critical workflows for your integration plan.
SAP ERP integration
Packaged SAP integration exists, but is typically delivered via a managed integration project. Confirm object scope and ops model.
Security/admin
ISO 27001 and SOC 2 posture plus Enterprise SSO. Validate audit logs, SCIM, and EU transfer terms in due diligence.
Automation/workflows
Automation exists (meter/condition based) and ties into PM/workflows. Not a broad low-code workflow builder.
Customization
Custom fields, categories, and workflow tailoring are supported. Deep logic customization boundaries depend on tier.
AI assist
AI features (e.g., time estimates, anomaly detection, Copilot) are commercialized in higher tiers. Validate data boundaries and controls.
0: Not offered 1: Basic: usable, shallow depth 2: Standard: expected CMMS level 3: Advanced: handles real complexity 4: Best-in-class: deep, low-friction, governed

Trust & Compliance

Certifications
ISO/IEC 27001:2022SOC 2
Confidence
Medium
References
  • Cintas
  • Duracell
  • Univar Solutions
  • McDonald's
  • AB InBev
  • Titan America
Rollout support
3

Company Details

Employees
450
Customers
9500
VC-backed
Yes
Languages
English, German, French, Spanish, Italian, Dutch, Portuguese
Adjacent areas
field_service
Last verified
2026-02-08

Notes

MaintainX publishes strong security posture claims and pricing anchors, but enterprise depth is strongly tier-gated. For Europe, the main practical friction is usually data residency and procurement/legal requirements rather than UI language support.

Sources