CMMS Profile
Tractian CMMS
Tractian Technologies Inc. · United States (Atlanta, GA), with major operations in Brazil
AI-led maintenance execution with built-in machine intelligence and offline mobile; strong value in US/LatAm deployments, while Europe buyers should validate data residency and Enterprise integration scope early.
- Website
- tractian.com
- Deployment
- SaaS
- Pricing
- Per user Feature tier
- Entry price
- 60
- Price transparency
- 3/4
- Maturity
- 3/4
- Small org fit
- Yes
- Enterprise
- Yes
Strengths
- Native bridge between CMMS execution and machine condition signals, reducing handoff between reliability and maintenance teams.
- Transparent public per-user pricing with AI already bundled in Standard tier.
- SQL connector strategy gives practical BI depth without building custom middleware first.
- Strong industrial reference visibility across automotive, food, logistics, and heavy industry.
Gaps
- Validate EU data-hosting and transfer model (region, DPA/SCC, subprocessors) before legal approval.
- Ask for a technical SAP workshop with object coverage, directionality, monitoring, and failure recovery.
- Run a mobile field pilot on weak connectivity and high-workload shifts to test sync reliability and speed.
- Request a live demo of structured RCA coding discipline, not only AI-generated recommendations.
- Clarify identity governance scope by plan: SSO options, provisioning model, audit-log detail.
Feature Depth
| Feature | Score | Reason |
|---|---|---|
| Asset hierarchy | | Unlimited assets and hierarchy import are productized. Functional-location governance depth is lighter than classic EAM. |
| Asset identification | | Asset lookup is practical in mobile workflows, but public detail on deep QR/NFC governance is limited. |
| Asset history/docs | | Work, checklist evidence, and asset context are linked into a usable machine life file. |
| Work request intake | | Request intake and requester flows are supported. Advanced SLA/escalation governance is not a core differentiator. |
| Work order execution | | Technician execution is strong with mobile close-out, evidence capture, and clear workflow states. |
| Failure RCA | | Failure modes and AI-assisted diagnosis are visible, but structured coding governance should be validated in demo. |
| Preventive maintenance | | Calendar PM is mature and auto-generates work. Planning-grade package/dependency logic is still limited. |
| Usage-based triggers | | Meter, runtime, and condition/sensor triggers are documented. Validate precedence and exception handling on live assets. |
| Machine downtime | | Downtime context is integrated via machine signals and maintenance flows. MES-level reason trees are outside core CMMS depth. |
| Inspections/checklists | | Digital procedures and AI-generated SOP/checklists are productized with mandatory-step patterns. |
| Mobile app | | Native iOS/Android with offline execution and sync-on-reconnect. Field performance at high data volume needs testing. |
| Parts/BOM | | Parts are linked to maintenance flows with stock context. Advanced substitute/BOM governance is not deeply evidenced. |
| Inventory/procurement | | Inventory module covers stock visibility, minimums, and reorder workflows. Deep procurement controls remain lighter than ERP. |
| Planning/scheduling | | Planning and scheduling are available with practical board workflows. Advanced capacity/skills constraints are limited. |
| Workforce skills | | — |
| External contractors | | External team handling is present, but contractor-governance depth is not a flagship capability. |
| UX adoption | | Mobile-first UX and practical implementation speed support technician adoption in real operations. |
| Reporting/KPIs | | Core reliability KPIs plus SQL/Power BI paths cover most maintenance reporting needs. |
| Integrations/API | | Open API plus integration stack is credible. Public webhook/event depth is less explicit than SQL connector positioning. |
| SAP ERP integration | | SAP integration is real and certified, but implementation is usually service-led and Enterprise-gated. |
| Security/admin | | Enterprise controls include SSO and strong security posture. Data residency and SOC evidence should be reviewed in diligence. |
| Automation/workflows | | Sensor- and condition-driven automation can auto-trigger workflows. Not positioned as a broad low-code automation engine. |
| Customization | | Custom entities and workflow tailoring exist in higher tiers. Deep no-code logic flexibility is bounded by plan. |
| AI assist | | AI features are shipped in production (SOP generation, diagnostics), not just roadmap claims. |
0: Not offered 1: Basic: usable, shallow depth 2: Standard: expected CMMS level 3: Advanced: handles real complexity 4: Best-in-class: deep, low-friction, governed
Trust & Compliance
- Certifications
- ISO/IEC 27001
- Confidence
- Medium
- References
-
- Nissan
- DHL
- In-N-Out
- Kawasaki
- Carrier
- John Deere
- Unilever
- Caterpillar
- Bosch
- Kraft Heinz
- Sherwin-Williams
- Stellantis
- Whirlpool
- ICL
- Rollout support
- 3
Company Details
- Employees
- 276
- Customers
- 500
- VC-backed
- Yes
- Languages
- English, Portuguese, Spanish
- Adjacent areas
- condition_monitoring, oee
- Last verified
- 2026-02-08
Notes
Tractian has clearly evolved from condition monitoring into a broader maintenance execution platform. The commercial sweet spot remains strongest where teams also want machine-data-driven reliability workflows, not only a standalone scheduler.